Job Descriptions and Responsibilities
Analysing, diagnosing and correcting problems reported by customers
Coordinating service recovery efforts, promoting self-service, and increasing efficiency within the Global Customer Services Department
Providing coaching to enhance internal skill sets
Qualifications
Male or female
Bachelor's Degree in any related field
Minimum of 2 years experience in the Airline Industry, or a minimum of 5 years experience in a travel agency
Strong knowledge of travel industry fares and/or ticketing
Customer service mind with previous customer relations experience
Possess good telephone service skills
Must have knowledge of Amadeus host functionality
Ability to handle customers of various nationalities under sometimes stressful situations
Ability to work independently as well as part of a team
Able to work in shifts outside of core business hours and also provide on site support depending on the business needs
Good interpersonal and communication skills
Very good command of English
Contact Address
Contact Khun Arisa 083-988-4929
Email: outsource4@prtr.com
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