Job Descriptions and Responsibilities
Answer the phone calls and response to customers' request.
Provide Customers with hotels & related information, also services
Handle and resolve Customer's complaint
Transfer customer's call to appropriate staffs/department with the polite and proper way
Follow-up on customer inquiries, when necessary
Up sell products and services
Generate sale, when necessary
Identify and escalate priority issues
Complete Call log and reports
Qualifications
Diploma or Bachelor's degree in any related field
Background in call center, Service, hotel operations is preferable
Good communication skills, verbal and written in both Thai and English
Proficient in Microsoft Office
Contact Address
Please send the full resume in English stating full qualifications and experience, as well as expected salary and a recent photograph to E-mail: hr@tcchm.com or amarit@tcchm.com
Human Resources Department
TCC Hotels Management Co.,Ltd.
55th Floor Empire Tower, 195 South Sathorn Road,
Yannawa, Sathorn, Bangkok 10120
Please note that only those selected for an interview will be contacted.
Showing posts with label Telecomm-Mobile. Show all posts
Showing posts with label Telecomm-Mobile. Show all posts
Tuesday, June 22, 2010
Tuesday, April 27, 2010
Assistant Call Service Center Manager - Yum Restaurants International - Bangkok
Job Descriptions and Responsibilities
Creates an effective execution plan to develop CSC to become the best service provider in the market.
Monitors and maintains sound customer satisfaction on Call Service Center including control and develop all Call Service Centers/ SUS staff in the area of customer mania mindset and CHAMPS Check standard.
Monitors and regular review standard call services, system availability and quality assurance to ensure that all systems are operating in proper manner.
Delivers AOP of Call Service Center with the consultation of Call Service Center Manager.
Manages and control manpower plan per people matrix and Staffing Needs that reflect real needs in each situation.
Ensures all customer complaints and feedbacks are satisfactorily resolved.
Ensures the uninterrupted operations of Call Service Centers/ SUS to guarantee the delivery time is achievable at all transactions.
Works closely with the Home Service manager in implementing and monitoring the Home Service system performance and future expansions.
Conduct the Training Curriculum on KFC and Pizza Hut specific topics and other relevant trainings to ensure all staff is informed of adequate understanding, knowledge and skills necessary for maximum business execution.
Ensures that all Home Service information are updated and communicated among call centers and SUS team; such as new promotions or campaigns, new product launch, new pricing strategies, etc..
Assist Call Service Center Manager in studying current Home Service business volume and identifying strategy to increase Home Service transactions and customer base; takes an active role in implementing various marketing programs and strategy to boost up Home Service performances.
Provide the accurate and updated related call center reports and figures necessary for management decisions.
Performs other duties as assigned by direct supervisor.
Qualifications
Bachelor Degree or Above in Business Administration or related field
Male or Female age over 30 years
At least 8 years or more of hands-on work experience in QSR or Call Service Center business.
Strong management, communication and Leadership skills
Enthusiastic, able to work under pressure, mature, and high accountability
Customer Mania Mindset
Excellent English ability
Good command of Computer skill
Contact Address
Human Resource Department
Yum Restaurants International (Thailand) Co., Ltd.
142 Two Pacific Place Building, 15th Floor
Sukhumvit Road, Klongtoey, Bangkok 10110
Telephone : 0-2653-2900 ext. 9404
Fax : 0-2653-2866
E-mail : th-recruitment@yum.com
Website : www.yum.co.th
Creates an effective execution plan to develop CSC to become the best service provider in the market.
Monitors and maintains sound customer satisfaction on Call Service Center including control and develop all Call Service Centers/ SUS staff in the area of customer mania mindset and CHAMPS Check standard.
Monitors and regular review standard call services, system availability and quality assurance to ensure that all systems are operating in proper manner.
Delivers AOP of Call Service Center with the consultation of Call Service Center Manager.
Manages and control manpower plan per people matrix and Staffing Needs that reflect real needs in each situation.
Ensures all customer complaints and feedbacks are satisfactorily resolved.
Ensures the uninterrupted operations of Call Service Centers/ SUS to guarantee the delivery time is achievable at all transactions.
Works closely with the Home Service manager in implementing and monitoring the Home Service system performance and future expansions.
Conduct the Training Curriculum on KFC and Pizza Hut specific topics and other relevant trainings to ensure all staff is informed of adequate understanding, knowledge and skills necessary for maximum business execution.
Ensures that all Home Service information are updated and communicated among call centers and SUS team; such as new promotions or campaigns, new product launch, new pricing strategies, etc..
Assist Call Service Center Manager in studying current Home Service business volume and identifying strategy to increase Home Service transactions and customer base; takes an active role in implementing various marketing programs and strategy to boost up Home Service performances.
Provide the accurate and updated related call center reports and figures necessary for management decisions.
Performs other duties as assigned by direct supervisor.
Qualifications
Bachelor Degree or Above in Business Administration or related field
Male or Female age over 30 years
At least 8 years or more of hands-on work experience in QSR or Call Service Center business.
Strong management, communication and Leadership skills
Enthusiastic, able to work under pressure, mature, and high accountability
Customer Mania Mindset
Excellent English ability
Good command of Computer skill
Contact Address
Human Resource Department
Yum Restaurants International (Thailand) Co., Ltd.
142 Two Pacific Place Building, 15th Floor
Sukhumvit Road, Klongtoey, Bangkok 10110
Telephone : 0-2653-2900 ext. 9404
Fax : 0-2653-2866
E-mail : th-recruitment@yum.com
Website : www.yum.co.th
Sunday, July 12, 2009
Telesales - China Commercial Trade
Qualifications
At least 1-2 years of experience in related field
Pro-active and reliable, a good troubleshooter
Strong communication skills, able to quickly understand the customer's needs
Team player with excellent interpersonal, negotiation, coordination and organization skills
Excellent command of English, Japanese and/or Chinese (Mandarin)
Contact Address
Interested candidates should submit a recent photograph, resume, qualifications reference, and expected salary to admin@chinacommtrade.com or fax to 02-713-0382
Only shortlisted candidates will be notified.
At least 1-2 years of experience in related field
Pro-active and reliable, a good troubleshooter
Strong communication skills, able to quickly understand the customer's needs
Team player with excellent interpersonal, negotiation, coordination and organization skills
Excellent command of English, Japanese and/or Chinese (Mandarin)
Contact Address
Interested candidates should submit a recent photograph, resume, qualifications reference, and expected salary to admin@chinacommtrade.com or fax to 02-713-0382
Only shortlisted candidates will be notified.
Friday, April 17, 2009
Tele Sales Supervisor - Advanced Research Group - Bangkok
Qualifications
Thai Nationality only
Bachelor's Degree or higher in any field.
At least 2-3 years experience in Tele sales of insurance business
Good command of English
Good communication skills, service- minded, enthusiastic, able to work under pressure, and highly self- motivated
Able to work on shifts and on weekends
Advanced Research Group Co., Ltd.
Location : Klongsan
Contact Address
Please send your resume to :
ADVANCED RESEARCH GROUP CO., LTD.
27 Charoen Nakorn 14 Rd., Klongtonsai,
Klongsan, Bangkok 10600 Thailand
Email to : hr@ar.co.th
Thai Nationality only
Bachelor's Degree or higher in any field.
At least 2-3 years experience in Tele sales of insurance business
Good command of English
Good communication skills, service- minded, enthusiastic, able to work under pressure, and highly self- motivated
Able to work on shifts and on weekends
Advanced Research Group Co., Ltd.
Location : Klongsan
Contact Address
Please send your resume to :
ADVANCED RESEARCH GROUP CO., LTD.
27 Charoen Nakorn 14 Rd., Klongtonsai,
Klongsan, Bangkok 10600 Thailand
Email to : hr@ar.co.th
Sunday, March 8, 2009
TECHNICAL CALL CENTER - P-R- Recruitment and Business
Job Descriptions and Responsibilities
Give advice and information to customers and solve their problems regarding products via phone conversions and Email communications.
Testing products and offering solutions to solve product problems of customers.
Create Help Desk tools such as product comparison sheets and product instructions.
Conduct customer satisfaction surveys
Control the Customer Database Center
Study and propose preventative actions in order to ensure Customer Support performance is according to standard and quality targets.
Qualifications
Female, aged not over 25 year old
Bachelor's Degree in Business Computer, Computer Engineering, Computer Science or other related subject
New graduates are also welcome to apply
Experience in Customer Service or Call Center is advantage
Good human relation and personality, service minded with strong interpersonal communication, analytical and problem solving skills
Good IT knowledge
Good command of English
Contact Address
Contact: nardnapang@prtr.com or 02-7160000 ext 132
Give advice and information to customers and solve their problems regarding products via phone conversions and Email communications.
Testing products and offering solutions to solve product problems of customers.
Create Help Desk tools such as product comparison sheets and product instructions.
Conduct customer satisfaction surveys
Control the Customer Database Center
Study and propose preventative actions in order to ensure Customer Support performance is according to standard and quality targets.
Qualifications
Female, aged not over 25 year old
Bachelor's Degree in Business Computer, Computer Engineering, Computer Science or other related subject
New graduates are also welcome to apply
Experience in Customer Service or Call Center is advantage
Good human relation and personality, service minded with strong interpersonal communication, analytical and problem solving skills
Good IT knowledge
Good command of English
Contact Address
Contact: nardnapang@prtr.com or 02-7160000 ext 132
Call Center Agent - ASUSTek Computer - Bangkok
Qualifications
Bachelor's Degree in any field
Experience 1 year for Call Center Agent
Strong service mind and have an optimistic point of view.
Good computer and interpersonal skill.
Able to speak / write English will be a strong plus.
Be able to work on 5 days and off 2 days
(Not Saturday not Sunday)
Contact Address
Interested candidates are invited to write in with full resume in English (Ms-Word only), stating present and expected salaries and enclosing a recent photo to Human Resources Department at the address below:
ASUSTek Computer (Thailand) Co.,Ltd.
Q. House Sathorn Building, 17th Floor,
South Sathorn Rd., Tungmahamek,
Sathorn, Bangkok 10120
Tel: 0-2677-4422-29 Ext. 300
Fax: 0-2677-4430
E-mail: hr_thailand@asusth.com
Bachelor's Degree in any field
Experience 1 year for Call Center Agent
Strong service mind and have an optimistic point of view.
Good computer and interpersonal skill.
Able to speak / write English will be a strong plus.
Be able to work on 5 days and off 2 days
(Not Saturday not Sunday)
Contact Address
Interested candidates are invited to write in with full resume in English (Ms-Word only), stating present and expected salaries and enclosing a recent photo to Human Resources Department at the address below:
ASUSTek Computer (Thailand) Co.,Ltd.
Q. House Sathorn Building, 17th Floor,
South Sathorn Rd., Tungmahamek,
Sathorn, Bangkok 10120
Tel: 0-2677-4422-29 Ext. 300
Fax: 0-2677-4430
E-mail: hr_thailand@asusth.com
Sunday, March 1, 2009
General Administrator - Chungwa Telecom - Bangkok
Qualifications
Female
University graduated
Able to speak English
Experience in coordination is preferable
Minimum 1 year working experience
Contact Address
Contact Name: Khun Yupapan
184/155-156 Forum Tower Building, Floor 25, Ratchadapisek Rd.,
Huaykwang, Bangkok 10320
Telephone: 0-2645-2518-9 Fax: 0-2645-2127
E-mail: yupaparn@chungwah-thai.com
Female
University graduated
Able to speak English
Experience in coordination is preferable
Minimum 1 year working experience
Contact Address
Contact Name: Khun Yupapan
184/155-156 Forum Tower Building, Floor 25, Ratchadapisek Rd.,
Huaykwang, Bangkok 10320
Telephone: 0-2645-2518-9 Fax: 0-2645-2127
E-mail: yupaparn@chungwah-thai.com
Tuesday, February 10, 2009
Tele Sales Supervisor - Advanced Research Group - Bangkok
Qualifications
Thai Nationality only
Bachelor's Degree or higher in any field.
At least 2-3 years experience in Tele sales of insurance business
Good command of English
Good communication skills, service- minded, enthusiastic, able to work under pressure, and highly self- motivated
Able to work on shifts and on weekends
Advanced Research Group Co., Ltd.
Location : Klongsan
Contact Address
Please send your resume to :
ADVANCED RESEARCH GROUP CO., LTD.
27 Charoen Nakorn 14 Rd., Klongtonsai,
Klongsan, Bangkok 10600 Thailand
Email to : hr@ar.co.th
Website : www.ar.co.th
Thai Nationality only
Bachelor's Degree or higher in any field.
At least 2-3 years experience in Tele sales of insurance business
Good command of English
Good communication skills, service- minded, enthusiastic, able to work under pressure, and highly self- motivated
Able to work on shifts and on weekends
Advanced Research Group Co., Ltd.
Location : Klongsan
Contact Address
Please send your resume to :
ADVANCED RESEARCH GROUP CO., LTD.
27 Charoen Nakorn 14 Rd., Klongtonsai,
Klongsan, Bangkok 10600 Thailand
Email to : hr@ar.co.th
Website : www.ar.co.th
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