Job Descriptions and Responsibilities
Answer the phone calls and response to customers' request.
Provide Customers with hotels & related information, also services
Handle and resolve Customer's complaint
Transfer customer's call to appropriate staffs/department with the polite and proper way
Follow-up on customer inquiries, when necessary
Up sell products and services
Generate sale, when necessary
Identify and escalate priority issues
Complete Call log and reports
Qualifications
Diploma or Bachelor's degree in any related field
Background in call center, Service, hotel operations is preferable
Good communication skills, verbal and written in both Thai and English
Proficient in Microsoft Office
Contact Address
Please send the full resume in English stating full qualifications and experience, as well as expected salary and a recent photograph to E-mail: hr@tcchm.com or amarit@tcchm.com
Human Resources Department
TCC Hotels Management Co.,Ltd.
55th Floor Empire Tower, 195 South Sathorn Road,
Yannawa, Sathorn, Bangkok 10120
Please note that only those selected for an interview will be contacted.
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